Returns

Unopened and Sealed Products
You may return, at your own expense, any unopened and sealed product/s purchased from the HAV Energy SA and receive a full refund of the purchase price within 14 days of the date of purchase. You will only be eligible for a refund if the product is returned to the HAV Energy SA together with the original tax invoice.

Opened and Unsealed Products
You may return opened and unsealed products purchased from the HAV Energy SA and receive a refund of the purchase price minus 10% (Handling Fee) within 14 days of the date of purchase. You will only be eligible for a refund if the product is returned to the HAV Energy SA together with all its accessories, the original product packaging, and the original tax invoice.

Warranties

Instant Warranty Void
Any/All product/s bought from the HAV Energy SA have to be installed by an accredited PV installer or the warranty on the product will be void.

Faulty Products
All faulty products will be covered in the relevant product warranty.